Privacy Policy

Privacy Policy

Effective Date: April 13, 2026

Business Name: Specialty AI Group

1. Introduction

Welcome to Specialty AI Group. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI-powered SaaS platform, including AI receptionist services, automation tools, CRM integrations, and related solutions.

By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Name

Email address

Phone number

Business information

Billing and payment details

b. Usage Data

IP address

Browser type and device information

Pages visited and interaction data

Login activity and timestamps

c. AI Interaction Data

User inputs (e.g., prompts, messages, chatbot interactions)

Call transcripts and recordings (if applicable)

Uploaded files or customer data

AI-generated responses

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain our AI SaaS platform

Process payments and manage subscriptions

Improve AI performance and user experience

Customize automation workflows and responses

Provide customer support

Monitor platform security and prevent fraud

4. AI Data Usage & Transparency

As an AI-driven platform:

Your inputs (including conversations, prompts, and call data) are processed by AI systems to deliver automated responses and services.

We may use anonymized or aggregated data to improve system performance and features.

We do not sell your personal information.

Certain interactions may be reviewed for quality assurance and service improvement.

Important: AI-generated outputs are automated and may not always be accurate. Users should verify important or sensitive information before relying on it.

5. How We Share Information

We may share your information with:

a. Service Providers

Third-party providers that support our operations, including:

Payment processors (e.g., Stripe)

Communication platforms (e.g., Twilio)

Cloud hosting and infrastructure providers

AI service providers

b. Legal Compliance

If required to do so by law, regulation, or legal request.

c. Business Transfers

In connection with a merger, sale, or acquisition of assets.

6. Data Retention

We retain your information only as long as necessary to:

Provide our services

Fulfill legal obligations

Resolve disputes and enforce agreements

You may request deletion of your data at any time (see Section 9).

7. Data Security

We implement appropriate safeguards to protect your data, including:

Encryption and secure data storage

Restricted access controls

System monitoring and protection measures

However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience

Analyze platform usage

Store user preferences

You can manage or disable cookies through your browser settings.

9. Your Privacy Rights

You may have the right to:

Access the personal data we collect about you

Request correction or deletion of your data

Opt out of certain data uses

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Request disclosure of the data we collect about you

Request deletion of your personal data

Opt out of the sale or sharing of personal information

To exercise your rights, contact us at:

Email: [email protected]

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not

knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Specialty AI Group

Email: [email protected]

AI Disclaimer

Our AI services are designed to automate and assist business operations; however:

AI-generated responses may contain inaccuracies

Outputs should not be considered legal, financial, or professional advice

Users are responsible for verifying critical information before relying on it

Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.